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Thursday, November 21, 2019 

Wärtsilä has launched a new digital predictive maintenance product - Expert Insight - which is intended to enable more proactive customer support from the Wärtsilä Expertise Centres, ensuring customers receive accurate long-term insight for their predictive maintenance strategies.

Expert Insight, available in combination with a Wärtsilä Lifecycle Solutions agreement, leverages artificial intelligence (AI) and advanced diagnostics to monitor equipment and systems in real-time. When anomalous behaviour is detected, it is flagged to specialists at Wärtsilä Expertise Centres, allowing them to support the customer proactively with an appropriate resolution to the issue.

The combination of AI, advanced diagnostics, and Wärtsilä’s equipment expertise can enhance the safety, reliability and efficiency of the equipment and/or systems installed. Wärtsilä Expert Insight represents a next step within the company’s ongoing development work in honing its predictive maintenance capabilities.

“Finding ways to serve the customer better is a constant priority and central to Wärtsilä’s product development philosophy. It’s at the heart of our Smart Technology approach to raising efficiency, safety, and performance levels, and the Expert Insight innovation supports this philosophy totally. It greatly improves the reliability of equipment and systems, and it gives us added ability to respond far more proactively throughout the lifecycle of the customer’s asset,” said Frank Velthuis, Director Digital Product Development, Wärtsilä.

Wärtsilä Expert Insight promotes closer collaboration between Wärtsilä’s Expertise Centres and the customers’ technical personnel, which in turn forms the basis for better asset management decisions, thereby taking predictive maintenance to a new level. By identifying and highlighting potential issues proactively, asset availability, reliability and safety of the equipment or system can be significantly enhanced.

Wärtsilä Lifecycle Solutions is claimed to improve customer business performance and competitiveness, going beyond mere maintenance and operation to deliver guaranteed performance based on mutually agreed target levels.

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