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Tuesday, September 22, 2020 

Voith has added a new tool for remote video support to its service portfolio, offering customers access to expert support at any time and from any location.

OnCall.Video is an audio-visual communication system which enables fast problem-solving and cuts downtimes, resulting in improved availability, efficiency and sustainability through the use of digital solutions. Customers can draw on Voith expertise via an internet-based video collaboration platform at any time and from any location. Using OnCall.Video, the Voith specialist can see in real time exactly what the customer or operator is seeing. In addition to recommending action and documentation, important information can be quickly conveyed to onboard personnel to provide an optimum level of support.

The digital solution is device-independent, so any device can be used for communication purposes. To perform servicing work with the machinery running, the technician can wear industrial-grade smart data glasses that allow optimum communication with the Voith expert thanks to integrated voice control and active noise cancellation. The smart glasses allow operators to keep their hands free, are splash-proof and dust-tight, and are compatible with any necessary PPE.

Patrick Dengel, Manager Remote Solutions, Voith, said: “With the help of OnCall.Video, we can quickly analyse mechanical or technological problems and then recommend specific courses of action. In addition to problem analyses, inspections and general service support, the system can also be used to assist with factory acceptance tests and commissioning.”

Apart from providing a way to connect quickly with Voith experts, OnCall.Video can improve knowledge transfer. “This is an option both for our customers, who can then optimally connect their various sites with each other, and for Voith,” said Stefan Endras, Manager Service Solutions, Voith. “Using OnCall.Video, collaboration between specialists across all distances can be accomplished quickly and easily. We have already been able to use the solution successfully for service assignments without the expert in charge having to travel to the relevant site.”

Even when travel options are limited, OnCall.Video can provide fast and reliable support to ensure on-time delivery and commissioning.

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