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KVH KEEPS OPERATORS IN TOUCH WITH CREW DURING COVID-19

Wednesday, August 26, 2020 

KVH Industries' VSAT connectivity services are playing their part in supporting crew welfare and operational efficiency during the COVID-19 pandemic, in particular helping ship owner and operator Pacific Basin to quickly and simultaneously transmit videos to seafarers aboard its 116 Handysize and Supramax bulk carriers.

Having purchased a KVH YOURlink plan for a year, Pacific Basin has already transmitted two time-sensitive videos, including one on the crucial topic of crew changes, discussing the efforts being made to enable seafarers to disembark their vessels for crew changes during worldwide port call restrictions.

Fleet Director Jay K. Pillai said “For Pacific Basin, the ability to send a video quickly to all our ships and seafarers simultaneously is an effective and appealing way for our company to get an important and heartfelt message out directly to our colleagues at sea.”

YOURlink uses patented technology to multicast proprietary media files via satellite link to vessels equipped with KVH VSAT connectivity. Because the YOURlink transmission takes place by multicast protocol over unused bandwidth, it has no impact on the vessels’ monthly data plans or onboard data speeds. YOURlink is part of a suite of value-added services that KVH provides to enhance crew welfare and deliver weather, chart, and training content.

At the core of KVH’s VSAT connectivity solutions are the TracPhone HTS series satellite antenna systems and the mini-VSAT Broadband HTS satellite network. To support crew welfare and maritime operations during the COVID-19 pandemic, KVH began offering a 50% discount on data plan upgrades in April and this will continue until the end of December.

“We have seen hundreds of vessels opt for more bandwidth during the pandemic because communication is such a critical factor at this challenging time,” said Mark Woodhead, KVH’s EVP mobile connectivity.

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