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KVH EXTENDS IoT SERVICE TO ACCOMMODATE REMOTE SUPPORT

Wednesday, June 17, 2020 

KVH Industries is expanding its high-speed VSAT-based Internet of Things (IoT) services, intended for increased digitalisation throughout the maritime industry, to provide additional maritime IoT solutions via a high throughput satellite (HTS) network that delivers fast and reliable connectivity worldwide.

KVH Watch IoT Connectivity as a Service, introduced last year, provides maritime equipment manufacturers, multicard service providers, and shipyards with access to 24/7/365 secure data from onboard equipment. Featuring a dedicated cybersecure terminal, KVH Watch enables an independent, air-gapped data flow that does not use the vessel’s primary satellite communications system.

Adding to the KVH Watch solutions, KVH will offer Remote Expert Intervention, a satellite optimised video collaboration application designed to enable on-demand high-throughput remote support sessions between vessels at sea and experts on shore. The focus on remote collaboration enables maritime equipment manufacturers to use experienced experts on shore to give real-time guidance to onboard crew for troubleshooting, repair, and identification of replacement parts that are needed, thereby avoiding costly service calls, minimising delays in port, and making support more effective.

“By using deep sea transit time, Remote Expert Intervention goes well beyond simply monitoring the performance of onboard equipment,” said Sven-Eric Brooks, KVH’s senior director for IoT business development. “It enables maritime equipment manufacturers to take action and provide real-time support via video, voice, and text, even when the equipment is on a vessel in the middle of the ocean.”

KVH Watch services include Flow, which provides high-performance connectivity for IoT platforms, and Flow Intervention, which boosts data capacity to speeds as fast as 10/3 Mbps for bulk file transfers, very high-frequency data investigations, and application updates. KVH also offers IoT Inside, an IoT solution for vessel operators using new or existing KVH TracPhone V7-HTS and TracPhone V11-HTS antenna systems.

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