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HAMWORTHY PUMPS EXPANDS ITS SERVICE NETWORK

Wednesday, June 10, 2020 

Singapore-based Hamworthy pumps has formed a service partnership with PumpsPlus in Canada, which it hopes will be the first of many, as it strengthens aftersales activities and makes it easier and cheaper for ship management to get authorised service and replacement pumps.

The company says that unauthorised spare parts of dubious quality can cause problems with even the best marine pumps. If a breakdown occurs, it is costly for the shipowner and ultimately also for the manufacturer whose reputation is tarnished. It has therefore identified a number of key markets and intends to enter into agreements with external service providers to keep common spare parts and replacement pumps in stock.

Morten Christian Larsen, Aftersales Director, Hamworthy Pumps’ parent company Svanehøj Group, said: We want to make it easier for the customer to purchase original spare parts and authorised services. With a local presence, we will be able to deliver critical wear parts like bearings, o-rings, shaft seals and the most sought-after replacement pumps within 48 hours.”

Hamworthy Pumps aims to enter agreements with local service providers in 15 countries within the next 12 months, including Korea, China, the UK and the Middle East. PumpsPlus  – a major sales and service provider in the Canadian industrial market with its head office in Saint John, New Brunswick, and service and repair facilities in Dartmouth, Nova Scotia and St. John’s, Newfoundland - is the first.

“PumpsPlus already represent a number of well-known pump manufacturers in different markets, and their knowledge and experience in pumps will help us grow our business in Canada. We expect our Canadian customers to benefit from this agreement because local representation for spares and services significantly reduces delivery times and costs”, said Regional Sales Manager Hamworthy Pumps, Alex Dickinson.

Cory White, Technical Sales Representative, PumpsPlus, said: “Our new partnership with Hamworthy Pumps puts PumpsPlus in a position to be a full-service provider for marine pumps nationwide. It allows us to become a one-stop-shop for customers, from sales to services and engineering support. This partnership will allow us to take on jobs that we otherwise would not have been able to do.”

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